COVID-19 Pallet Delivery

COVID-19 Palletised Freight Collection and Delivery

As an essential service, we remain fully operational during the COVID-19 lockdown. Our number one priority is the health and safety of our customers and team members, and we continue to follow all Government guidelines to promote social distancing and reduce the spread of the coronavirus infection.

To help answer any queries or concerns you may have at this time, we have compiled the following guide to pallet delivery during the COVID-19 outbreak.

Can I send freight during COVID-19?

Yes. Logistics workers were identified as key workers and as such, we continue to operate while working to the governments social distancing and health advice. Pall-Ex Group, along with the UK's Freight Transport Association and the Association of Pallet Networks, supports the industry’s status as essential workers. We are working together to manage supply chain risk and minimise disruption as we transport essential goods, such as food and medical supplies, through our network.

Is it safe to receive a pallet during COVID-19?

Yes, according to research there is no additional risk of infection for people receiving parcels or pallets during the coronavirus outbreak. We recommend that anyone sending or receiving a pallet during this time adheres to their Government’s recommendations and to wash hands more frequently, and for longer, in order to minimise the spread of any infection.

The Pall-Ex team continues to monitor the situation closely and provide guidance to our customers as the situation evolves. Our team is available via our Contact Us page should you require additional information or advice at this time.

What to do if you need to send a pallet and are at home

Pall-Ex continues to operate and our team is on hand to help you send freight consignments while keeping you and our drivers safe. Visit your country-specific website here for more information on their operation and service levels or contact our team directly for additional support.

If you are a business who needs to keep goods moving

Pall-Ex is here to support your business at this difficult time by keeping your goods on the move. We are a key player in the supply chain and are committed to providing the same quality service during the COVID-19 outbreak. Click here to view our range of services.

If you need to move essential PPE or other critical items

Keeping essential supply chains operational is the number one priority of the Pall-Ex network and our members continue to make critical deliveries, despite disruption and restrictions caused by COVID-19. Our members are supporting frontline medical work workers by delivering essential PPE and transporting vital goods to hospitals, as well as supporting supermarkets with deliveries of products that are in high demand.

Contact our team directly for support.

If you work in the UK public sector, when using the Crown Commercial procurement website our ID is B0982

Can I send freight to Europe during COVID-19?

Yes, we continue to operate an international delivery service in mainland Europe during COVID-19. The transportation of freight internationally is classed as an essential activity and is therefore not subject to current travel restrictions.

However, travel advice from the UK's Department of Transport is undergoing constant review and may change at short notice.

Freight delivery times in some countries may also face delays due to additional border controls and lockdown measures. Our support team continues to monitor the situation and updates customers who may be affected by delays.

Is it safe to receive a pallet from a COVID-19 affected country?

Yes. Road freight transport is classed as an essential activity, so we are still able to move collect and deliver freight from around Europe.

Can I still set up an account with Pall-Ex during this time?

Yes, please fill out a contact form with your pallet requirements and the best way to contact you. We have a pro-active sales team who are currently working from home but can provide you with all the information and support you need to work with Pall-Ex.

If you have a question that we haven’t answered here, please contact us directly.